A Real Train Operation

Conductor

The Conductor is the "captain" of the train and the person in charge of the crew. When your Conductor comes by to punch tickets, be sure to say "hello!"

Engineer

Second in command is the Engineer who is part of the engine crew. He is also the driver of the train and responsible for the safe and efficient handling of the train. If you enjoy a smoother ride, thank the Engineer.

Fireman

The Fireman takes care of the boiler and is part of the engine crew. He shovels coal into the engine's firebox where a steady fire needs to reach and maintain a specific temperature to boil the engine's water that creates the energy that makes the wheels move. It's a dirty, but necessary job.

Brakeman

The Brakeman, who is part of the train crew, connects and disconnects cars with couplings. He also throws switches and performs other duties in the operation of the train.

Red Cap

Red Caps are people who answer questions, direct guests and help everyone to make your visit even more enjoyable.

Ticket Agent

Your first contact at the station is the Ticket Agent who sells tickets for a variety of railroad experiences - from a ride on the Open Air Car, to an all-day experience.

Parlor Car Attendant

Relax as you savor a glass of wine or refreshing soda, served by our friendly Parlor Car Attendant, whose job it is to make your experience on the Dining Car or in First-Class one to remember!

Dining Car and Restaurant Staff

Enjoy delicious food served by the folks on board the dining car and in the restaurant as they continue the timeless tradition of railroad food service.

Shopkeeper

Our friendly Shopkeepers are at your service in the Thomas ™ store, hobby shop, bookstore, and railroad souvenir shops. Railroad lore, models, souvenirs, and gifts abound in the well-stocked stores.

Mechanics

The skilled team in our Steam Locomotive Repair & Restoration Shop restores, reproduces and repairs railroad equipment and other locomotive parts. These craftsmen are certified technicians in a variety of disciplines, with a love of trains.

Farmer

While not part of the Strasburg Rail Road staff, the farmer is an integral part of your railroad experience. The farmer is responsible for the beautiful and productive farmland through which you travel.

Livestock

At times, they may not look like they're hard at work, but cows graze to produce rich milk. Chickens sit around and lay eggs that we enjoy. Now, the horses and mules look hard at work. They're the motive power that Amish use to operate farm machinery and buggies.